Privacy Policy

This Privacy Policy explains how The Heart Decoder by Soren Devani collects, uses, stores, and protects information submitted through www.writtenbysoren.com, including quiz responses, written submissions, checkout information, emails, and related services.

By using this website, submitting information, or purchasing a reading, you agree to this Privacy Policy.

1. Information We Collect

When you use The Heart Decoder, we may collect information you voluntarily provide, including:

• Your name
• Your email address
• Your quiz responses
• Your written relationship, breakup, or situationship submission
• Details you choose to share about your situation
• Order and purchase details
• Communications you send to us by email or through the website

Customer submissions are text-only. Customers may submit up to 4,000 characters of written text. We do not ask customers to upload screenshots, images, voice notes, videos, or files.

Payment information is processed through Stripe. We do not intentionally store your full credit card number or complete payment card details on our website.

We may also collect technical information automatically, including your IP address, browser type, device type, pages visited, referral links, cookies, pixels, analytics data, and advertising-related information.

2. Sensitive Personal Information

The Heart Decoder involves personal emotional, romantic, relational, and spiritual details that you voluntarily choose to submit.

Please do not submit information you are not comfortable sharing. Please do not submit medical records, therapy notes, legal documents, financial account information, passwords, identification documents, or any private information about another person that you do not have the right to share.

By submitting your situation, you understand that you are voluntarily providing personal information for the purpose of receiving a personalised spiritual, emotional, and energetic interpretation.

3. How We Use Your Information

We may use your information to:

• Create and deliver your personalised reading
• Review and interpret your quiz responses and written submission
• Deliver your reading by email or through the website
• Process your purchase through Stripe
• Provide customer support
• Communicate with you about your order
• Improve the website, products, services, and customer experience
• Run analytics, advertising, and retargeting
• Prevent fraud, abuse, chargebacks, or misuse of the service
• Comply with legal, tax, payment, and business obligations

4. AI Use Disclosure

Soren Devani creates the reading based on the customer's original written submission, energetic interpretation, emotional pattern recognition, spiritual perspective, and personal insight.

AI tools may be used only for limited refining purposes, such as formatting, wording support, editing, organization, or improving clarity. AI is not presented as the creator of the original interpretation, and the reading is not a generic automated result.

By purchasing, you understand and agree that limited technology tools may be used to support the creation, refinement, formatting, or delivery of the final written product.

5. Personal Interpretation Disclaimer

The information you submit is used so Soren Devani can provide a personalised spiritual, emotional, and energetic interpretation of your situation.

The Heart Decoder does not provide therapy, psychotherapy, mental health treatment, medical care, legal advice, financial advice, crisis support, or professional counseling.

Your reading is based on personal interpretation, intuitive analysis, emotional pattern recognition, and spiritual perspective.

6. How Your Information Is Stored

Customer submissions and order information may be stored on the website and within secure systems used by the creators and operators of www.writtenbysoren.com.

We take reasonable steps to protect submitted information. However, no website, database, email system, payment processor, or online transmission is completely secure. By using the service, you understand and accept the inherent risks of submitting information online.

7. Who Can Access Your Information

Access to customer submissions may be limited to Soren Devani and the individuals, contractors, or technical providers necessary to operate, maintain, protect, and deliver the service.

We may also share limited information with trusted third-party tools and service providers, including:

• Stripe for payment processing
• Website hosting and backend providers
• Email and communication tools
• Analytics tools
• Advertising platforms
• Customer support tools
• Legal, accounting, tax, or compliance professionals, if necessary

These providers may process information only as needed to operate the website, process payments, deliver the service, improve the business, or comply with legal obligations.

8. We Do Not Sell Your Written Submissions

We do not sell your personal written submissions.

We may use anonymized or de-identified themes, patterns, or general insights from submissions to improve the service, create content, or understand customer needs. We will not intentionally publish your name, email, identifying details, or full personal submission without your permission.

9. Cookies, Pixels, and Advertising

We may use cookies, pixels, analytics tools, and advertising technologies to understand website activity, improve marketing, measure ad performance, and show relevant ads.

This may include tools connected to platforms such as Meta, Google, TikTok, or other advertising and analytics providers.

You can usually adjust cookie preferences through your browser settings.

10. Email Communications

If you purchase, submit a form, or join the email list, we may send you transactional emails related to your order and, where allowed, promotional or educational emails related to The Heart Decoder.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. Transactional emails related to purchases, support, delivery, or account activity may still be sent when necessary.

11. Data Retention

We may keep customer information and submissions for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, prevent fraud, respond to chargebacks, comply with legal obligations, improve our services, and protect the business.

You may request deletion of your personal information by contacting asheena26@outlook.com. Some information may need to be retained for legal, payment, tax, fraud prevention, chargeback, or business record purposes.

12. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or request a copy of your personal information.

To make a privacy request, email asheena26@outlook.com.

We may need to verify your identity before completing certain requests.

13. Age Requirement

The Heart Decoder is intended for adults only.

You must be at least 18 years old to purchase, submit a situation, or use this service.

We do not knowingly collect personal information from children under 13.

14. International Users

The Heart Decoder is operated from the United States. If you access the website from outside the United States, your information may be processed in the United States or in other countries where our service providers operate.

By using the website, you consent to the transfer and processing of your information as described in this Privacy Policy.

15. Legal Disclosure

We may disclose information if required by law, court order, subpoena, legal process, payment dispute, fraud investigation, chargeback dispute, or if we believe disclosure is necessary to protect our rights, safety, business, customers, or others.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of the website or services after changes are posted means you accept the updated Privacy Policy.

17. Contact

For privacy questions or requests, contact:

The Heart Decoder by Soren Devani
Website: www.writtenbysoren.com
Email: asheena26@outlook.com